Listening and responding to the needs of customers are the hallmarks of a quality service.
SHS annually ask every person to tell us about their hopes and dreams for the future and their needs for the present.
SHS uses CQL's Personal Outcome Measures as a tool to develop quality person driven services.
To learn more please click here.
Derek
We get more opportunities & jobs in the community now because we say what things we want when we are having our personal outcomes meeting
Paul
Staff & key workers listen more to what we want
Lisa
At the beginning of 2002 I had my first ever Personal Outcomes interview, my hopes & dreams were to get married and get a new place to live with my future husband. We have been very happily married now for seven years and live in a lovely apartment in Bray.
Connor
The outcomes that I wanted help with were travelling and in the last few years I have been to America & Greece and loved it
maura.oloughlin@sunbeam.ie
suzanne.bennett@sunbeam.ie
PH: 01 286 8451